Customer Service

Our team of experts provides timely support to keep your systems operating smoothly
Get in touch with our experts
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Expert assistance in installation, training, commissioning and maintenance

For more than two decades, we have been a trusted provider of the world’s best high throughput Flowrence® Systems across the world. Maximizing efficiency and uptime of your system is our top priority.

From precise installation to extensive training and reliable maintenance, our technical service experts take care of every aspect of your Flowrence system to ensure its optimal performance.

Our team of skilled experts is at your service around the clock, to provide the essential support required to keep your systems operating smoothly and efficiently.

Customer Service Offerings

First Line Support
  • Full Maintenance & Support Contracts
  • Remote Support
  • Chemical Application Support
  • Analytical Application Support
  • Retrofit Existing Systems
Preventive & Corrective Maintenance
  • Hardware: calibration of temperature controllers, pressure controllers, flow controllers (testing of alarm matrix)
  • Software: full back up, performance tuning of databases, software upgrade

Training

  • Complete training package during the factory acceptance and site acceptance testing
  • Refresher training to  all operators